Privacy policy

Privacy Policy

Last updated: October 23, 2026

At Mildniva, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect the following information:

  • Personal information: Your name, billing address, shipping address, email address, and phone number.
  • Order information: Products purchased, order history, payment status, and transaction details.
  • Payment information: Payments are processed through third-party payment providers. We do not generally store your full payment card details on our servers.
  • Device information: Your IP address, browser type, device information, and certain cookies or similar technologies.
  • Usage information: Pages viewed, products viewed, and interactions with our website.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders, payments, shipping, returns, and refunds.
  • Communicate with you about your orders and customer service requests.
  • Improve our website, products, and shopping experience.
  • Detect and prevent fraud, unauthorized transactions, and security issues.
  • Send promotional emails or marketing communications where permitted by law and, when required, with your consent.
  • Comply with applicable legal, tax, and regulatory obligations.

3. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to maintain your shopping cart, remember preferences, understand website usage, and improve performance.

Third-party services, such as analytics and advertising providers, may also use tracking technologies where enabled.

You can manage cookies through your browser settings. Where required by applicable law, we will request your consent before using non-essential cookies.

4. How We Share Your Information

We may share your information with trusted third parties when necessary to operate our business, including:

  • Shopify: Our e-commerce platform and store infrastructure provider.
  • Payment providers: To securely process transactions.
  • Shipping and fulfillment partners: To deliver your orders.
  • Analytics and advertising providers: To measure website performance and marketing effectiveness, where permitted.
  • Professional advisers and authorities: When necessary to meet legal obligations, protect our rights, or prevent fraud.

We do not sell your personal information in exchange for money. Information may be shared with service providers and advertising partners as described in this policy and subject to applicable law.

5. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill orders, provide customer support, maintain business records, resolve disputes, and comply with applicable legal requirements.

When information is no longer required, we will take reasonable steps to delete or anonymize it, where appropriate.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to the personal information we hold about you.
  • Request corrections to inaccurate information.
  • Request deletion of your personal information.
  • Object to or restrict certain processing activities.
  • Withdraw consent where processing is based on consent.
  • Opt out of marketing communications at any time.
  • Lodge a complaint with the relevant data protection authority.

To exercise any applicable rights, contact us at info@crestedcoast.com. We may need to verify your identity before processing your request.

8. International Data Transfers

Your information may be processed or stored in countries other than your country of residence, depending on the location of our service providers.

Where required by law, appropriate safeguards will be implemented to protect personal information transferred internationally.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third parties. We encourage you to review their privacy policies before sharing personal information.

10. Children’s Privacy

Our website is not intended to knowingly collect personal information from children who are not legally permitted to provide it under applicable law. If you believe a child has provided us with personal information inappropriately, please contact us so we can review the request.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website practices, technology, or legal requirements.

Any updates will be published on this page, along with the revised “Last updated” date.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Brand: Mildniva

Email: info@crestedcoast.com