Refund policy
Return & Refund Policy
At Mildniva, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.
Returns
You may request a return within 30 days of receiving your order, provided the item is unused, in its original condition, and in its original packaging.
To initiate a return, please contact our support team with your order number and the reason for your request. Our team will guide you through the return process.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us at info@crestedcoast.com with your order number and photographs of the issue. We will review your request and help arrange an appropriate resolution.
Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.
Shipping fees may be non-refundable unless the return is due to an error on our part or applicable law requires otherwise.
Exchanges
If you receive a damaged, defective, or incorrect item, please contact us at info@crestedcoast.com. We will assess the issue and advise you on the available options.
Non-Returnable Items
Items that have been used, damaged through misuse, or returned without their original packaging may not be eligible for a return, except where required by applicable law.
Order Cancellations
If you wish to cancel your order, please contact us as soon as possible. Orders that have already been processed or shipped may not be eligible for cancellation.
Contact Us
For questions regarding returns, refunds, or this policy, please contact us:
Email: info@crestedcoast.com
At Mildniva, we aim to make your shopping experience simple, transparent, and reliable.
We reserve the right to update this policy from time to time. Any changes will be published on this page.