Refund policy

Refund & Return Policy

MildNiva.com


At Mild Niva, customer satisfaction is our priority. We take pride in offering quality products and a smooth shopping experience. Please read our Refund & Return Policy carefully to understand your rights and responsibilities when shopping with us.





1. Eligibility for Returns



We accept returns for eligible products within 14 days from the date of delivery. To qualify for a return:


  • The item must be unused, unworn, and in the same condition as received
  • The item must be in its original packaging
  • Proof of purchase (order number or receipt) is required



Returns requested after 14 days of delivery may not be accepted.





2. Items Not Eligible for Return



Certain items are non-returnable, including but not limited to:


  • Items marked as Final Sale or Non-Returnable
  • Used, damaged, or altered products
  • Products returned without original packaging
  • Items damaged due to misuse, negligence, or normal wear and tear






3. Refund Policy



Once your return is received and inspected, we will notify you of the approval or rejection of your refund.


  • Approved refunds will be processed back to the original payment method
  • Refunds may take 5–10 business days to reflect, depending on your payment provider
  • Shipping charges (if any) are non-refundable unless the return is due to our error






4. Exchanges



If you received a defective, damaged, or incorrect item, we may offer an exchange subject to product availability. Exchange requests must also be made within 14 days of delivery.





5. Return Process



To initiate a return or refund request:


  1. Contact our customer support team
  2. Provide your order number and reason for return
  3. Follow the instructions shared by our support team



Do not send items back without contacting support first, as unauthorized returns may not be processed.





6. Damaged or Incorrect Items



If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with clear photos of the product and packaging. This helps us resolve the issue quickly.





7. Cancellation Policy



Orders can only be canceled before they are processed or shipped. Once shipped, cancellations are not possible and the return policy will apply instead.





8. Contacting Support



For all return, refund, or exchange inquiries, please contact our support team via email or the contact form available on our website.

We do not offer customer support via phone calls.





9. Policy Updates



Crested Coast reserves the right to update or modify this policy at any time without prior notice. Any changes will be reflected on this page.




If you have any questions regarding our Refund & Return Policy, please reach out to our support team through our website. We’re always happy to help.


Thank you for shopping with CrestedCoast.com